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1. General Information
Welcome to Equinnovate (https://equinnovate.com.au), an online store dedicated to sourcing and providing innovative products and solutions for the Australian equine veterinary industry. These Terms and Conditions govern your use of our website and the purchase of products through our online store.
By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
2. Definitions
– “Website” refers to equinnovate.com.au and all associated pages.
– “We,” “Us,” and “Our” refer to Equinnovate.
– “You” or “Customer” refers to the individual or entity using the website or purchasing products.
3. Use of the Website
– You must be at least 18 years of age to use our website or make a purchase.
– The website and all its contents are for your personal, non-commercial use. You may not modify, distribute, or reproduce any part of the website without prior written consent from Equinnovate.
– Any unauthorized use of the website may result in termination of your access and may lead to legal action.
4. Product Descriptions and Availability
– We aim to ensure that the information on the website, including product descriptions and availability, is accurate. However, we do not warrant that the product descriptions, prices, or other content are error-free or complete.
– In the event of an error, we reserve the right to correct it and may cancel an order if a product is listed at an incorrect price.
5. Orders and Payments
– All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.
– Prices are listed in Australian Dollars (AUD) and are exclusive of Goods and Services Tax (GST), unless stated otherwise.
– Payment must be made at the time of purchase through one of our accepted payment methods. Your order will not be processed until payment is confirmed.
– We reserve the right to cancel orders due to pricing errors, lack of availability, or payment issues.
6. Shipping and Delivery
– We ship products within Australia only. Shipping fees and estimated delivery times will be provided at checkout.
– While we aim to meet estimated delivery times, we are not liable for any delays caused by circumstances beyond our control, such as shipping carrier issues or natural events.
– Risk of loss and title for items purchased from Equinnovate pass to you upon delivery.
7. Returns and Refunds
– If you are not satisfied with your purchase, please contact us within 14 days of receiving your order to request a return or refund.
– Products must be returned in their original condition, unopened and unused, unless faulty.
– Refunds will be processed using the original payment method within 7-10 business days of receiving the returned item.
– Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless the product is faulty or incorrect.
8. Intellectual Property
– All content on the website, including text, images, and logos, is the property of Equinnovate or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
– You may not use any of our trademarks, logos, or proprietary information without our express written permission.
9. Limitation of Liability
– To the fullest extent permitted by law, Equinnovate will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products.
– Our liability in any circumstance is limited to the amount paid by the customer for the purchase of products from our website.
10. Privacy Policy
– Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising from the use of our website or the purchase of products shall be subject to the exclusive jurisdiction of the courts of Australia.
12. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the website after such changes constitutes your acceptance of the new terms.