Equinnovate Pty Ltd is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, equinnovate.com.au (https://equinnovate.com.au), and related services.

1. What Personal Information We Collect

We may collect personal information from you when you:

– Visit our website.

– Create an account or make a purchase through our online store.

– Subscribe to our newsletter or other communications.

– Contact us with inquiries or support requests.

The personal information we collect may include:

– Name, address, and contact details (email, phone number).

– Payment information (such as credit card details) when making a purchase.

– Details of your interactions with us, such as order history and preferences.

2. How We Collect Personal Information

We collect personal information in several ways:

– Directly from you, when you provide information through forms on our website, make purchases, or contact us.

– Automatically, through technologies such as cookies when you interact with our website. Cookies are used to track your preferences and improve your browsing experience.

– From third-party service providers, including payment gateways or shipping providers, when necessary for transaction processing and order fulfillment.

3. Purpose of Collecting Personal Information

We collect, hold, and use your personal information to:

– Process your orders and manage transactions.

– Deliver products and services to you.

– Communicate with you, including responding to inquiries or customer support.

– Send you marketing communications or newsletters (if you have opted in).

– Improve our products, services, and website user experience.

– Comply with legal obligations and protect against fraud or security risks.

4. Disclosure of Personal Information

We may disclose your personal information to third parties where necessary for the delivery of our services, including:

– Payment processing providers (e.g., Stripe, PayPal).

– Shipping and logistics partners to fulfill orders.

– IT service providers who assist in maintaining our website and data storage.

We will not sell, rent, or disclose your personal information to third parties for their marketing purposes without your consent.

5. International Data Transfers

We may store your personal information on servers located outside Australia, including in countries that may not provide the same level of data protection as Australia. Where this is the case, we take steps to ensure that your data is transferred securely and that any overseas recipient complies with the Australian Privacy Principles.

6. Security of Your Personal Information

We take reasonable steps to protect the personal information we collect from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include:

– Secure servers and encryption technology for sensitive transactions.

– Regular review of security protocols and software to protect against cyber threats.

– Limited access to personal information to employees or contractors who require it for legitimate business purposes.

Despite our best efforts, no data transmission over the internet is entirely secure, and we cannot guarantee the security of any information you transmit to us electronically.

7. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate or outdated. To make a request, please contact us using the details below.

We will take reasonable steps to correct any information found to be inaccurate, out of date, or incomplete.

8. Direct Marketing and Your Choices

We may use your personal information to send you marketing materials related to our products and services, but only if you have opted to receive such communications. You can opt out of receiving marketing communications at any time by:

– Using the “unsubscribe” link in our emails, or

– Contacting us directly.

Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your purchases or use of our services.

9. Use of Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to:

– Improve website functionality and user experience.

– Analyze traffic and usage patterns.

– Provide targeted advertising based on your browsing activities.

You can control the use of cookies through your browser settings, but please note that disabling cookies may affect your ability to use some features of our website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “last updated” date will be revised. We encourage you to review this policy periodically for any updates or changes.

11. Complaints and Contact Information

If you believe that we have breached the Australian Privacy Principles or if you have any concerns or questions regarding this Privacy Policy, please contact us at:

Equinnovate Pty Ltd

Email: contact@equinnovate.com.au 

We will respond to your complaint and work with you to resolve any issues.

This Privacy Policy was last updated on 30 September 2024.